Monday, 17 October 2011

Sitting on hold

Thought I'd be a bit adventurous (if I've spelt that correctly) and blog in work, ooooh naughty. Spent the last 10 minutes on hold, I think my customer may be feeling abandonment. I hope this isn't a permenant feature.

That there senior agent wants my attention, however being stuck on hold I'm commited to waiting for the good old people in Northern Ireland to pick up and speak to me. They must be super busy, usually is on a Monday - which I've now titled, Miserable Monday.

Finally got through and therefore distracted from my blog, which is a bad thing since I should prioritise work, when you get 70% on quality it's not a positive thing. Silly little mistakes make all the difference so we should have no distracti... oh shiny.

In all seriousness, lets get back to the grindstone (perving on Ola Jordan [James Jordan ain't all that sexy] hehehe)

I have moved the X button on the top bar of my calling system out of my clumsy way, but I've still mananged to close it mid call. Always a tricky situation when you don't know who it is you're speaking to, whoops. Mental notes aren't my strong point.

And just on a side note, I keep looking at the clock when it's ##:39, a smidge creepy now.

It was time to go, but we're back on hold. I've only got another 20 minutes left before I leave for the doctors and enough DM's for a whole call centre (love an exaggeration) so who knows how many more I'll get before home time. Will have to wait and see.

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